Craig Lewis – Resume

Professional Summary

Program manager with extensive experience leading bridge housing, transitional housing, rapid re-housing, and services-only programs. Skilled in staff supervision, contract management, community partnership development, and performance recovery for underperforming programs.

Experience

Program Manager - Bridge Housing, Transitional Housing, and Services Only

Urban Street Angels

Aug 2024 – Nov 2025

San Diego County, CA

Managed three housing programs serving 83 youth; supervised 9 direct reports across day, swing, and overnight schedules.
Oversaw two major program expansions, including a 16-bed transitional housing site and a 50-bed bridge housing facility, ensuring operational readiness, staffing, and compliance with county requirements.
Built partnerships with trade schools and community organizations to expand employment and training pathways.
Represented the organization at county NOFO meetings and contributed to securing additional housing contracts.

Youth Population Program Procurement & Implementation Contract Compliance

Team Lead - Rapid Re-Housing

Home Start

Dec 2023 – Aug 2024

San Diego, CA

Oversaw five housing programs serving families and adults; supervised 4 case managers across RRH and TH programs.
Authored and implemented policies and procedures to meet funder, CoC, and HUD requirements.
Recovered two programs from performance improvement plans to compliant, high-performing status.

General Population Rapid Re-Housing HQS Inspections

Case Manager - Rapid Re-Housing

Home Start

Nov 2022 – Dec 2023

San Diego, CA

Managed caseloads up to 35 households; conducted HQS inspections and coordinated landlord engagement.
Developed individualized housing stability plans and administered rental assistance to reduce returns to homelessness.
Maintained accurate client records and produced outcome reports for funders.

Housing Navigation Landlord Engagement Rental Assistance

Instructor

CodeWizardsHQ

Apr 2022 – May 2023

Remote

Designed and delivered structured curriculum to diverse student cohorts.

English Teacher

EPIK English Program, Korea

Mar 2018 – Mar 2022

South Korea

Taught K–12 classes up to 28 students; developed curriculum and assessments.

Projects

SDHEART Consortium – Homelessness Resource Mapping & Survey Project

San Diego State University · 2025

Participated in an interdisciplinary cohort focused on geospatial analysis and health equity for people experiencing homelessness in the San Diego region.
Helped design a regional resource map connecting shelters, housing programs, and supportive services to known areas of unsheltered homelessness.
Contributed to survey design and analysis, helping clean and summarize geospatial and survey data to inform outreach strategies and resource placement.

Skills

Program Operations: Bridge housing; transitional housing; rapid re-housing; services-only programs; staff supervision; fiscal tracking.

Client Services: Housing stability planning; landlord engagement; HQS inspections; eviction prevention.

Data & Reporting: Outcome tracking; funder compliance; basic MIS/database management.

Languages: Beginner Spanish; beginner Korean.

Soft Skills: Leadership; stakeholder engagement; community representation.

Education

MS Big Data Analytics

San Diego State University — In Progress

BS Computer Engineering

San Diego State University — Aug 2015

Selected Achievements

Led recovery of two underperforming programs to full compliance and improved performance metrics.
Oversaw expansion of a 16-bed transitional housing site and a 50-bed bridge housing facility, aligning staffing and operations with county and funder requirements.
Launched a digital resource platform improving regional access to homelessness services.